C/O Robinson Udale
The Old Bank
41 King Street
Frequently Asked Questions
Have a question? We’ve compiled a list below of our most common questions and answers, simply click to expand.
If you can’t see your question on the list, don’t despair, contact us and we will be happy to advise.
You can pay every four weeks, every 13 weeks, or every 26 weeks by Standing Order or Credit or Debit Card. We also accept cheque payments. The easiest way to pay is by setting up a Standing Order through your online banking.
You can cancel your membership at any time. If you pay by standing order, you’ll need to notify your bank to stop the payments. However, we hope that you’ll stay with us and continue to support your local lottery.
Yes. Pick four numbers between 1 and 31 and enter them on the application form. If you’d prefer us to pick your numbers for you, on the application form, tick to select Lucky Dip facility and the computer will select four random numbers for you if you do not want to pick your own.
When you sign up to join the lottery, your personal details are entered on our specialist software provided by Tower Lotteries. This also includes the numbers that you have chosen, or that you’ve been issued with if you opt for a Lucky Dip. You will receive a confirmation letter by post showing your numbers that have been entered into the computer. You can then check that they are the correct ones.
If you match all four numbers the jackpot prize would be shared, like the National Lottery. If you match three numbers, you’ll receive the full prize of £20.
The winning numbers in each week’s draw will be published on our website and on our facebook and twitter feeds, so please follow us!. You don’t need to check your numbers, because we’ll send you any £20 winnings in the post. If you are lucky enough to win the jackpot, again, we’ll be in touch to arrange to present your cheque to you. Just remember to let us know if you move house!
If you’ve moved house, got a new phone number, or changed your email address, just drop us a line using the contact form and we’ll update your details on our system. It’s important for you to update us so we can let you know if you’ve won!